Privacy Policy

This privacy policy will help you understand how GoingVPN ( “we,” “our,” or “us”) collects, uses, and stores information.

By visiting GoingVPN.com and using the Service, you agree to the terms outlined in this Privacy Policy.

Philosophy

GoingVPN is committed to protecting and respecting your privacy. It is our overriding policy to collect as little user information as possible to ensure a private and anonymous user experience when using the Service. Below is a summary of the way GoingVPN deal with information when you use the Service.

Personal data (If you create an account):

Account creation: To create an account, in order to use our Service, GoingVPN do not ask your name or surname. All you need to do is select your email address and choose your password. ( It’s not required to create an account to use GoingVPN Basic servers.)

How GoingVPN use this personal data: Your email address is not shared with any third parties. GoingVPN mainly use it for account-related questions, communication, and recovery. By signing up to our Service, you agree to receive communications from us, which may include support and reset password emails.

GoingVPN might also use your data for payment-related matters. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if you need to update payment details. GoingVPN use third parties for secure credit card transaction processing, and GoingVPN send billing information to those third parties to process your credit card payments.

The information you provide when you contact our support team is processed for analytics purposes (such as to obtain aggregate statistics on the number of Android complaints), but they are not combined with any personal data. GoingVPN do not do any targeted advertising or any profiling.

Right to Access, Rectification, Erasure, Portability, and right to lodge a complaint: Through the Service, you can directly access, edit, delete or export personal data processed by the GoingVPN in your use of the Service.

If your account has been suspended for a breach of our terms and conditions, and you would like to exercise the rights related to your personal data, you can make a request to our support team.

In case of violation of your rights, you have the right to lodge a complaint to the competent supervisory authority.

Data retention: GoingVPN retain essential data (such as email, billing information) on active accounts in order to provide services. This data is deleted when your account is deleted.

Non-personal data (GoingVPN.com website and our App)

GoingVPN may install Google Analytics collect anonymous data, this is to improve our services.

GoingVPN may use various cookies to collect and store information when you visit our website. Users can control the use of cookies at the individual browser level.

Using our native applications (apps)

When you use our native apps, GoingVPN may collect certain information in addition to the information mentioned elsewhere in this Policy. GoingVPN may use mobile analytics software (such as Google Firebase statistics and crash reporting, Play Store app statistics, Hockeyapp crash reporting, or self-hosted Sentry crash reporting) to send crash information to our developers so that GoingVPN can fix bugs rapidly. Some platforms (such as the Google Play Store or the Apple App Store) may also collect aggregate, anonymous statistics, such as which type of devices and operating systems are most commonly used (e.g. percentage of Android 6.x vs Android 7.x), the total number of installs, total number of uninstalls, and the total number of active users, and may be governed by the privacy policy and terms and conditions of Google Play Store or Apple App Store.

None of the software on our apps will ever access or track any location-based information from your device at any time.

Public Information and Third-Party Websites

Blog: GoingVPN have a public blog on our website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your personal information appears on our blog and you want it removed, contact us.

Social media: GoingVPN are active on Facebook, Twitter, and Reddit. Any information, communication, or material you submit to us via social media platforms is done at your own risk without any guarantee of privacy. GoingVPN cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Links to other websites: Our website may contain links to other websites of interest. However, GoingVPN are not responsible for the content of any website that GoingVPN link to, and external sites are governed by their own terms and conditions and privacy policies.

Data security

GoingVPN take data security very seriously. Only our employees have physical or other access to our infrastructure and Secure Core servers. Data is usually stored in encrypted format on our servers. Offline backups may be stored periodically, but these are also secured.

Third Party Networks

GoingVPN encrypts your connections, Third parties cannot see your actual data, which remains encrypted.

Disclosure of your information

GoingVPN will only disclose the limited user data GoingVPN possess when compelled by law for the purposes of the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security.

Changes to our Privacy Policy

The GoingVPN reserves the right to periodically review and change this Policy, and will notify users who have enabled the notification preference about any change. Continued use of the Service will be deemed as acceptance of such changes.

Questions

If you have any questions or comments regarding the data and your privacy, feel free to contact us.